Refund policy

Last updated: 2026-11-12

Published by checkmyfloodzone.com.

All sales are final, except when we got it wrong. We do not refund a purchase because you changed your mind once the report has been delivered.

When we refund in full

• The report failed to generate or download.
• The report is for the wrong address because of our lookup.
• The report contains a data error, or a section is wrongly marked unavailable.

How to ask

Email support@checkmyfloodzone.com within 30 days of purchase, with the email address from your receipt. Tell us the address you ordered the report for and what is wrong. If the case is covered above, we refund the full price to the payment method you used.

Payments and Stripe

Payments are processed by Stripe (Link). Stripe handles payment support and may itself issue refunds under its own policies. How soon a refund shows on your statement depends on Stripe and your bank or card issuer.

Contact

Purchases, downloads and refunds: support@checkmyfloodzone.com. Privacy requests only: privacy@checkmyfloodzone.com. See also the Terms of Sale.